Client Comments
"I asked Mary to come in and work with our front line service staff to help us get our Brand service scores back on track with national averages. Knowing Mary's background and her experience with Hershey, I felt very good about her getting the results we needed. Mary has a professional, sincere, and very upbeat personality that gives her the credibility and gains the trust of the audience she is working with.
It is not easy for an "outsider" to come into any organization and immediately gain the trust and respect of the people that have been doing their jobs one way, for in some cases a very long time. Mary was able to come in very quickly and get our team to understand, and buy into, the philosophy of "Change is good". The result of Mary's service training template was a very noticeable change in the attitude, morale and most importantly the positive results in our Brand service scores that we desperately needed."
Jim Bokosky
Regional Director of Operations
New Generation Hospitality
Allentown, PA 18109
"Mary did a great job helping us facilitate a strategic planning session from our sales staff. She helped us develop a strengths and weaknesses assessment for us and our competition. This allowed us to have a great discussion about selling to our strengths.
We also brainstormed potential types of businesses where we could prospect for additional new business. We talked about effective ways to go about talking to potential customers. Mary does a great job being prepared and challenging the group to participate in a very comfortable and caring environment. The perspective that she brings from working with other types of companies is refreshing and helps us look at issues differently than we might. She is great to work with."
Robert Weeks
General Manager
Sheraton Reading Hotel
Reading, PA 19610