If you continue to do what you have always done,
you will continue to get what you have always gotten.
As we introduce new training, policies, procedures and basically anything else that may be different into our operations we must be aware that the "Change" may not always be welcomed or understood by those it most impacts.
Service Counts! has developed programs on change to address both points of view -
the Employee's Perspective and the Manager's Perspective.
Change is Good! This program was designed to equip staff with tools and techniques for handling change. Educate the staff on the many benefits of change and explain what is in it for them.
A noticeable difference in staff behavior when dealing with change in their department, roles or specific tasks.
Understanding the Dynamics of Change
Purpose: To understand the challenges of successfully implementing change into the workplace and how to address individual reactions to change.
Desired Outcome: Managers are able to use the tools/techniques to reduce the resistance to change that their employees may exhibit.